Privacy Policy

This policy sets forth how FeelThere.LIVE LTD. ("we" or "Company") collect and use information about users of our online platform ("Customer") in their access, use and engagement with our platform at https://www.feelthere.live(the "Service"). Respect for your privacy and the security of your personal and other information is of the utmost importance to us. When you use the Service or otherwise communicate with us in connection with the Service (e.g. via email) you will provide, and Company will collect, certain information, some of which can be used to personally identify and/or locate you (“Personal info”).

Information Collected Through the Service

When you use the Service, Personal info about you will be collected as follows:

• Account Information: When you register an account to the Services, you will be asked to provide us certain details about yourself, including your name, phone number, age or date of birth, and email address.

• Integration Information: When Customers register to the Services, they may choose to integrate certain third-party services with the Service. We use credentials provided by you to access and collect information from such third-party services, which may include information about you and your use of those services.
  In particular, the Service uses Google API Services to enable live streaming features. When you connect your Google account, we may access and process data related to your live broadcasts, such as viewer counts, reactions, and comments, in order to display real-time statistics and analytics within the Service, including for YouTube channels and YouTube Brand Accounts. Any use or transfer of information received from Google APIs is performed in accordance with the Google API Services User Data Policy, including the Limited Use requirements. We do not sell Google user data and do not use it for advertising. Google user data is shared only with service providers operating the Service, with Google or platforms you choose to connect, or where required by law. For more information, see Google's Privacy Policy, You may revoke access at any time via your Google Account security settings.

• Voluntary Information: We may collect information which you provide us voluntarily. Further, we may collect information when you respond to communications from us, communicate with us via email or share additional information about yourself through your use of the Services. We may also collect the feedback, suggestions, complaints, bugs and reports which you send to us.

• Device Information: We may collect Personal Information from your device. Such information may include geolocation data, IP address, unique identifiers as well as other information which relates to your activity through the Services.

For avoidance of doubt, if we combine Personal info with Non-personal info, the combined information will be treated as Personal info as long as it remains combined. 

Data Integrity and Purpose Limitation

Company may use the Personal info collected through the Service as follows:

• To set up your account and to provide the Services;
• To identify and authenticate your access to the Services;
• To personalize the Services to your preferences and to send you relevant notifications, which are based on different activities offered by the Services;
• To communicate with you and to keep you informed of our latest updates;
• To perform a research or to conduct analytics in order to improve and customize the Services to your needs and interests;
• To support and troubleshoot the Services and to respond to your queries;
• To investigate and resolve disputes in connection with your use of the Services;
• To detect and prevent fraudulent and illegal activity or any other type of activity that may jeopardize or negatively affect the integrity of the Services; and
• To investigate violations and enforce our policies, and as required by law, regulation or other governmental authority, or to comply with a subpoena or similar legal process or respond to a government request, or to comply with our contractual obligations.

Data Security

Company protects the Personal info it collects via the Service with reasonable and appropriate physical, electronic, and procedural measures. Any sections of the Service that collect sensitive Personal info use industry-standard secure socket layer (TLS/SSL) encryption. To take advantage of TLS, your browser must support up-to-date encryption protection, as found in the latest versions of most common browsers, such as Internet Explorer, Mozilla Firefox, Google Chrome, and Safari.

International transfer

Since we operate globally, it may be necessary to transfer data, including Personal info, to other countries than the country in which the information was collected. In these instances, we will transfer your data only based on standard data protection clauses adopted by the European Commission.

For how long we retain the information

We retain the information that we collect from our Users for 5 years from collection. Under applicable regulations, we may keep records containing Users' Personal info, account opening documents, communications and anything else as required by applicable laws and regulations.

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Your privacy rights

Certain jurisdictions provide Users with certain statutory rights to their Personal info. Subject to exemptions provided by law, and with proper identification, you may have the right to certain actions to your Personal info such as:

• Right to verify your Personal info (to access, delete, change or update any Personal info relating to you. For example, if you believe that your Personal info is incorrect, you may ask to have it corrected or deleted);
• Right to see what Personal info about you we have;
• Right to request that we erase Personal info about you (subject to any other legal obligation that may require us to keep that information);
• Right to restrict us from processing Personal info pertaining to you (for example, you may request that we will stop using or sharing your Personal info with third-parties); and Right to export Personal info in a portable format.

If you wish to exercise any of these rights, contact us at: support@feelthere.live. When handling your request, we will ask for additional information to confirm your identity (which may include Personal Information). However, please note that if you choose not to allow us to process your Personal info, we may be prevented from providing our Services.

Please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements.

If you wish to raise a complaint on how we have handled your Personal info, please contact us directly at: support@feelthere.live.

If you are not satisfied with our response or believe we are collecting or processing your Personal info not in accordance with the laws, you can file a complaint to the applicable data protection authority.

Contacting us

If you have any questions about this Privacy Policy or concerns about the way we process your Personal info, please contact us by e-mailing us at support@feelthere.live.

The details of the Company are as follows:
FeelThere.LIVE LTD
21 HaOrgim Street, Ashdod
Our data protection officer may be contacted by email at: support@feelthere.live

We may revise this notice from time to time, in our sole discretion, and the most current version will always be posted on the Service (as reflected in the "Last Updated" heading). We encourage you to visit this page regularly for any changes.